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Frequently Asked Questions

Find answers to the common questions asked about our services

XiNiX has been delivering Web Hosting solutions since 2005. We are into 13th Year of Business.

Yes, our technical support center is open 24 hours a day and 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution..

In case of Shared and Reseller Hosting, most of the time the Setup is Instant and Automatic. Depending upon the location, VPS setups can take upto 12 Hours to deliver. Dedicated Servers are mostly delivered within 48 Hrs - 96 Hrs.

We've made our web hosting services accessible for everyone. We've designed our control panel so that it is easy to manage your domains and web hosting in one place. The FTP feature of our web hosting services makes it simple to upload your website. If you've never used web hosting before, our support team are available on the phone and online to help you get started..

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects. Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server.

We accept PayPal , All major Credit Cards , Debit Cards , Bank Payments, Skrill and Bitcoins..

Yes ! Of course. All our Shared Hosting accounts are Migrated for Free. Plz Open a Support Ticket after Order with details.

You will recieve a Monthly Invoice for the procuts / services you purchase. Within the invoice you will get options to make payments via payPal , Credit Cards, Debit Cards, Net Banking , BitCoins and Skrill.

We request you to make your payments on time, and before the due date to avoid any Late Charges. If its the first time that your payment was delayed and late feed got added, simply get in touch with our Billing team ( via email or tickets ) and we will remove the late fee.

This can happen, when there is any kind of network issues between the payment processor and our system. If the money had been debited from your account, Plz Open a ticket with the transaction ID and we will Credit the amount to your account.

Yes, We support Visa and Masrter cards across the Globe. Please make sure your card is enabled for International Transactions.

Yes. We offer a 30 Day refunds for Shared and Reseller Hosting Services. Under no circumstances we will refund any amount for Virtual Servers , Dedicated Servers and domain Registrations.

Yes, we support BitCoin Payments vis BitPay.

Linux and Windows are two different operating systems. The operating system that you use on your computer should not determine your choice.

For example, if your computer is run by Windows Microsoft, Linux hosting will work just as well as Windows hosting. Deciding between Linux and Windows web hosting depends on your style of web building. If you plan to use PHP, MySQL or Perl together with a range of software programs, Linux is the one for you. Linux web hosting is also suitable for 'brochure-ware' sites that offer interaction via enquiry forms, online purchasing and other e-commerce functions.

However, if you are looking to incorporate searchable databases and Windows-specific applications such as ASP then choose Windows web hosting.

Yes. These are client side features – which mean that it runs on your visitor's computer. So you can add flash, JavaScript or Java Applets to your website and as long as your visitors have these features available on their computers they will be able to view your web pages perfectly. Any browser (such as Internet Explorer or Netscape) that supports them will do. So these features are all supported by default on all hosting packages.

The most common way of uploading files to your site's account is by using FTP. When you sign up you will be sent your FTP account and details that lets you access files in your account.

You can then use a FTP tool to transfer your website files from your hard drive to your FTP account on the web server. You can use a dedicated FTP program such as WS_FTP, CuteFTP or FileZilla. Alternately you can use the built in Windows or Internet Explorer FTP program. If you prefer a Web interface, you can use your account control panel's File Manager instead..

Data transfer or bandwidth is the amount of information that your visitors download from your site. Each time someone visits your site the information contained on your website is transferred from the web server to your visitors computer over their internet connection.

For example let's assume the following: each of your visitors view 4 HTML pages each visit; your HTML pages (including images) average 30 KB each; you get 500 visitors each week. Your site will then transfer 60 000 KB (4 x 30 x 500) each week (i.e. 60 MB per week).

A monthly traffic limit is the amount of data or bandwidth that you are allowed to transfer in any given month. Generally if you reach your traffic limit your site will either become unavailable until the beginning of the next month or you will be charged for each MB of traffic that you move over and above your traffic limit. .

Uptime is the amount of time that your website is available and online throughout the month. Thus if your website has 100% uptime it means that your site was not down for any time throughout the month. If your site was down for a total of 45 minutes in the month then your uptime was approximately 99.9%.

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his question is a good one and we'd love to answer it - Hopefully to your satisfaction!
We do not believe that you should simply go for the cheapest web hosting offered. The simple fact is that a web hosting company needs to make enough money to provide a decent level of technical support and service. If a web hosting package seems too good to be true, it probably is.
Our aim is simply to deliver the best web hosting ever that will delight all of our clients. This obviously entails many aspects, many of which cost money.

The Dedication issues:
1. We are 100% committed to delivering the best service. We are passionate about this. Of course everybody says this so these words probably sound hollow.
2. We will happily deal with any problems that you have until you are fully satisfied. We will not spare any time or effort to help you until your problem is 100% solved.
3. We aim to be your internet partners as opposed to simply your internet providers. We are continually working at improving all facets of our service and our offerings.

The Bandwidth issues:
1. Providing local bandwidth is a major cost due to the unfortunate Telkom monopoly.
2. We make use of the fastest and best (and most unfortunately most expensive) local Tier one backbone from Internet Solutions to provide the fastest local download possible.
3. We also host all of our client websites on the best and latest servers ensuring that your sites are as stable and reliable as possible.

The Support issues:
1. We employ dedicated Client Services consultants to ensure the best local telephonic support possible.
2. We have monitoring systems to ensure that if our servers crash we will know about it instantly.
3. We have remote reboot devices to ensure that if our servers crash we will be able to get them up and running asap.
We simply do not compete on price for the service we offer. We know that there are many many cheaper options available. We do believe that the Web Hosting we provide is not a commodity and is good value at the price we charge.
The simple truth is that if we could offer our hosting services at much cheaper prices but we would then have to cut back on many of our support, bandwidth and server offerings. We could not then ensure top notch service and reliability. And these are non-negotiables for us.

In case of Shared and Reseller Hosting, most of the time the Setup is Instant and Automatic.

SSD stands for Solid State Drive. Its much reliable and faster compared to the older HDDs as its based on Semiconductor Technology. All our Reseller Accounts are based on SSD based Servers.

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects / budget requiements. Budget plans have Free BoxBilling icense Included. Our Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server. Business Reseller Plans have Free WHMCS included.

Yes, it is possible to upgrade at anytime and without downtime. Contact us for further details in this regard.

WHM Stands for Web Host manager. Its an Interface that we provide our Reseller Clients for Free. You can get a Demo at : http://trycpanel.net

Virtual Private Servers (also called "Virtual Dedicated Servers") are servers which do not interface directly with the hardware which they are running on and cannot interface directly with eachother. The server is as virtual as it is independent of actual hardware and private in the sense that other VPS servers on the node cannot interact with its file system or processes.

Instead of allowing the kernel or operating system to interface directly with hardware components, virtualization software intercepts requests, queues them, and manages their interpretation.

Whether you have outgrown shared hosting or are looking for an affordable alternative to dedicated server hosting, there is a good chance that a virtual private server will fit your needs and your budget better than any other hosting solution.

XiNiX makes the most sense for those in search of a reputable VPS hosting provider : we have been around for a longer time than most, we have an infrastructure which will scale to your needs, and we stand behind our service.

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects. Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server.

We accept PayPal , All major Credit Cards , Debit Cards , Bank Payments, Skrill and Bitcoins..

Yes ! Of course. All our Shared Hosting accounts are Migrated for Free. Plz Open a Support Ticket after Order with details.

In case of Shared and Reseller Hosting, most of the time the Setup is Instant and Automatic.

SSD stands for Solid State Drive. Its much reliable and faster compared to the older HDDs as its based on Semiconductor Technology.

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects. Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server.

We accept PayPal , All major Credit Cards , Debit Cards , Bank Payments, Skrill and Bitcoins..

Yes ! Of course. All our Shared Hosting accounts are Migrated for Free. Plz Open a Support Ticket after Order with details.

In case of Shared and Reseller Hosting, most of the time the Setup is Instant and Automatic.

SSD stands for Solid State Drive. Its much reliable and faster compared to the older HDDs as its based on Semiconductor Technology.

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects. Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server.

We accept PayPal , All major Credit Cards , Debit Cards , Bank Payments, Skrill and Bitcoins..

Yes ! Of course. All our Shared Hosting accounts are Migrated for Free. Plz Open a Support Ticket after Order with details.

There are lots of advantages to using cloud computing (services). One of the major ones is the flexibility that it offers. Cloud computing is often cheaper and less labor-intensive for companies too. There is no need to buy and install expensive software because it's already installed online remotely and you run it from there, not to mention the fact that many cloud computing applications are offered free of charge. A major advantage of using cloud computing for many companies is that because it's online, it offers virtually unlimited storage compared to server and hard drive limits.

Needing more storage space does not cause issues with server upgrades and equipment - usually all you need to do is increase your monthly fee slightly for more data storage. Users can avoid expenditure on hardware and software; only using what they need. Consumption is billed as a utility with minimal upfront costs and on-demand scaleability is available at all times.

Cloud is a bank of servers which are all combined together to form a common pool of resources for usage. This would be space, data transfer (bandwidth), memory and processing power. In case ofany individual resource failing, your virtual machine (VM) will automatically transferred to a fully functional server within the cloud. This is possible because of the self-healing nature of cloud services.

Budget Hosting Plans have limited Bandwidth and Lesser Space, and are better suited for personal projects. Business Plans have Unmetered Bandwidth and are placed on our Enterprize Cloud Server.

Scalability (both upgrade and downgrade) on the fly is the biggest advantage of having cloud services. I2k2 offers dedicated servers that are easy to access, remotely manage, and control. Cloud servers are deployed much quicker, and offer scalability that is ideal for companies or individuals that don't have "regular" computing needs, as resources are purchased as they are used. Cloud-computing solutions can be a better option, both cost wise and performance wise, than dedicated servers depending on the needs of the user.

Cloud services are essentially classified in two distinct forms - Public Cloud and Private Cloud. Cloud offering as a service over the Internet is the Public Cloud Hosting solution. Whereas, a private cloud is the deployment within the Firewall and whose management is taken care by the user enterprise. The location of deployment is the prime differentiating factor between the two. Real and Enterprise Cloud would essentially be segments of Public Cloud offerings.

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